Conditions of Carriage

Viscount Travel Ltd or any other trading name hereinafter in these Regulation and Conditions will be called “the company”

Save for such legal liability (if any) as it may be under for death or personal injury where there is negligence on the part of the Company, its Employees, Servants or Agents, will not be liable for any loss, damage, injury or inconvenience which may be sustained by any person through the alteration, suspension, withdrawal, cancellation or deviation of any vehicle or service.

The Company will not be liable for any loss, damage, injury or inconvenience which may be sustained by any person through the alteration or departure or arrival times, or through the alteration, suspension, or withdrawal, cancellation or deviation of any vehicle or service through the failure of any vehicle to perform its journey, or to stop when called upon to do so, or to depart or arrive at times advertised, or at all, or through any lack of accommodation, detention, delay, early running or want of punctuality, or through the display of any incorrect or misleading destination notice.

Passengers must not lean out of windows or over the side of any open-top vehicle and may only alight and board the vehicle when it has stopped to pick up or set down passengers.


Tickets are issued subject to the Regulations and Conditions, copies of which may be inspected at the Company’s Garages or Customer Service Centres and where a person is travelling on the Transport System of another operator in respect of which the Company’s tickets are valid, tickets are issued subject to the Regulations and Conditions of that operator. Tickets are not deemed to be transferable between routes unless otherwise advertised. Tickets must be retained and shown on demand or the full fare paid for which there will be no refund. Return tickets must be tendered to the driver for exchange or cancellation on the return journey. The Company will not accept defaced or mutilated tickets; neither will any application for refund be considered in connection with such tickets or with lost, stolen or destroyed tickets. Tickets are generally not valid for broken journeys except where specifically so provided and in the case of through tickets where it is necessary for passengers to change at connecting points from one vehicle to another to complete their journey. Except when otherwise stated in connection with certain specified routes, passengers using such through tickets must complete the journey on the date on which it is commenced.

Return Fares

Return ticket holders have no precedence over other passengers and the Company accepts no liability for loss or damage arising as a result of lack of accommodation for Return Ticket Holders on any particular day or on any particular vehicle. Return tickets are not available for two journeys in the same direction. No refund will be made on unused portions of return tickets.

Period Fares

Season tickets, area/zonal passes, multi-journey tickets and other pre-purchased travel tickets are issued subject to the Regulations and Conditions and in accordance with rates and conditions printed on the ticket or advertised or published by the Company


Dogs may be carried by their owners at the owner’s risk. All registered assistance dogs accompanying blind or visually impaired persons for the purpose of guidance are carried free of charge. No dogs are allowed on seats. The company reserve the right to refuse to carry any dog.

Passenger Luggage

Luggage parcels, packages and other articles will be conveyed only at the passenger’s risk and the Company will not accept responsibility for any loss, damage or delay during transit whether due to negligence or any other cause whatsoever. The Company reserves the right to refuse to carry any article. Large and bulky articles accompanying passengers will only be carried if accommodation permits without causing discomfort or inconvenience to other passengers or without obstruction to the Driver in his duties. Luggage may not be placed in gangways or on the platform or in any position that may obstruct an entrance or exit. No passenger may take on the Company`s vehicles any article or material of an explosive, corrosive, combustible, offensive or dangerous nature or which may be the source of inconvenience or nuisance to other passengers or which the driver considers likely to affect the cleanliness or tidiness of the vehicle.

Conduct of Passengers

Passenger’s attention is drawn to current legislation, including the Public Service Vehicles (conduct of Drivers, Inspectors, Conductors and Passengers) Regulations issued by the Secretary of State for Transport, which is observed on the Company’s vehicles. Any passenger in or on a vehicle who is reasonably suspected by the driver of contravening these Regulations shall give his/her name and address to a police officer or to the driver on demand and may be removed from the vehicle. Any contravention of these regulations may result in a fine.

Lost Property

The Company will not in any case be responsible for loss or damage whether due to negligence or any other cause whatsoever to any property left in any vehicle or on any premises of the Company whether or not such property shall be found by or handed to a Driver/Conductor or other servant of the Company or deposited by him with the Company.

The following information embodied in the Public Services Vehicles (Lost Property) Regulations 1978 as subsequently amended – should be carefully noted:-

a) Any person who finds property accidentally left on a bus shall immediately hand it in, in the state in which it is found, to the driver or deliver it to one of the Company’s offices.

b) Where any property is forwarded to a claimant, all costs of packing and carriage reasonably incurred, shall be paid to the Company by the claimant in advance.

c) The Company may dispose of unclaimed property:-

i. After 48 hours in the case of perishable property.

ii. After one month in the case of all other property.

Smoking policy

Smoking is prohibited on all Company vehicles. This includes E- cigarettes.